Watershot PRO iP7 Plus Dual-Lens and the new 0.35X Wide Angle Lens Ports now shipping to all of our customers worldwide.

Frequently Asked Questions

Question: I see the Watershot ISR Bluetooth Pistol Grip Product Page on your website showing SOLD OUT what is the expected shipment date 

Answer: The Watershot ISR Bluetooth Pistol Grip requires the additional step of electronic engineering to mimic the single shot and burst modes of the Apple iPhone. We want to meet our customers expectation that the Pistol Grip will mimic the iPhone's shutter button exactly the same as the iPhone Photo App when paired with the iPhone. Watershot has also taken the time to become a registered member of the Bluetooth SIG which means our Pistol Grip will meet Certification CE and FCC standards.  A reasonable expectation would be for the Watershot ISR Pistol Grip to become available late 2017.

Question: What is the approximate comparable Focal Length of the the new Watershot 0.35X Wide Angle Lens Ports for the Dual-Lens and Single Lens iPhone

Answer: 10mm - or in other words, Super Wide with no vignette corner to corner.

  • Optical Grade Glass Lens Elements
    • 3 Elements in 3 Groups
    • Multi-layer Anti-reflection + Hydrophobic Coating
    • Magnification - 0.35X
    • Minimum Focal Distance - 10mm
    • Field of View - 122°  Horizontal
    • Field of View - 155°  Diagonal

Question: I see Watershot PRO iPX on your website but I don't see any Product Pages. What is the deal

Answer: Apple iPhone X has a few challenges for Watershot.  So better to spend some extra time in development to get it exactly right the first time on the first iPhone with no HOME.

Question: I see Watershot PRO iP8 Plus Dual-Lens on your website and the Product Pages all show SOLD OUT. What is the ding dang deal

Answer: Apple iPhone 8 Plus Dual-Lens shares the same dimensional footprint with Apple iPhone 7 Plus Dual-Lens. We're making some changes to the Rear Housing Section for Watershot PRO iP8 Plus Dual-Lens and expect to have the development completed late this year.

Question: Will the iPhone 8 Plus Dual-Lens fit in the Watershot PRO Housing for the iPhone 7 Plus Dual-Lens

Answer: Yes, the Watershot PRO Housing for the iPhone 7 Plus Dual-Lens will  work with the iPhone 8 Plus Dual-Lens. Watershot is currently working on iPhone 8 Plus Dual-Lens. 

Question: I see Watershot PRO iP8 on your website and the Product Pages all show SOLD OUT. What is the deal

Answer: Apple iPhone 8 shares the same dimensional footprint with Apple iPhone 7. We're making some changes to the Rear Housing Section for Watershot PRO iP8 and expect to have the development done late this year.

Question: Will the iPhone 8 fit in the Watershot PRO Housing for iPhone 7

Answer: Yes, the Watershot PRO Housing for the iPhone 7 will work with the iPhone 8. Watershot is currently working on iPhone 8.. 

Question: Will the iPhone 7 fit in the Watershot PRO Housing for the iPhone 6

Answer: No, the Watershot Pro Housing for the iPhone 6 will not work with the iPhone 7. Watershot is currently working on iPhone 7 and the 7 Plus. Please sign up on our newsletter to get product updates.

Question: What is the difference between the Watershot PRO Housing and the Watershot PRO Housing Kit? 

Answer: The difference between the Pro Housing and the PRO Housing Kit is that the PRO Housing comes with the Standard or Flat Port Lens and the PRO Housing Kit comes with the Standard or Flat Port Lens and the 0.39X or 0.35X Wide Angle Lens. Both Housings also include Desiccant Packs and a Wrist Lanyard.

Question: What is the difference between the Watershot SPLASH Housing and the Watershot PRO Housing?

Answer: Watershot Splash Housing - The Splash is our entry level Housing that is good up to 33 feet deep. The Splash was designed for snorkeling, swimming, kayaking, boating, and any other water contact up to 33 feet deep. You use the touchscreen on the Housing to interact with your phone, so you can use any App you want with this Housing including Snapchat, Twitter Periscope, and Facetime. The Splash Housing comes with both the Flat Port Lens and a Wide Angle Lens.
Watershot Pro Housing for iPhone 6(s) or 6(s) Plus - The Watershot Pro is designed for Scuba Diving, and can go to a depth of 195 ft. The Pro Housing has buttons on the outside of the Housing that you push to interact with your phone. You can use the Apple Camera App, or the Watershot App with the Pro Housing. You have the option of buying the Pro Housing or the Pro Housing Kit. The Pro Housing comes with the Flat Port Lens, and the Pro Housing Kit comes with the Flat Port Lens AND the Wide Angle Lens.
 
Question: I live in                       . can you ship my order here? How long will it take?

Answer: The cost and time of shipping would all depend on the shipping method you chose during checkout on the website. You will be shown the different options during checkout, before you are asked for payment information. There is also an order processing time of 1-3 business days for Watershot. So as a friendly reminder you cannot order over the weekend and expect same day or next day or drone delivery.

Question: I have downloaded the Watershot App, but the buttons on the phone don’t seem to line up with the Housing. How can I fix this?

Answer: Please open your phone and go into your iPhone Settings > Display & Brightness > and make sure your phone is in Standard mode not Zoom mode.  Zoom mode causes the buttons to change location on the screen.
 
Question: I have downloaded the Watershot App, but when I open the App the screen is just black. How can I fix this?

Answer: Go into your iPhone settings and click on Privacy, now click on Camera. Make sure the Watershot App has access to the Camera. Now check microphone, and Photos to make sure the Watershot App has access to them as well. If that doesn't work, then go back to settings and scroll down to the Watershot app and click on it. Check to make sure the Watershot App has access to Photos, Microphone, and Camera.
 
Question: I have downloaded the Watershot App, but when I take a picture it doesn’t save, it just says saving and doesn’t go away. How can I fix this?

Answer: Go into your iPhone Settings and click on Privacy, now click on Photos. Make sure the Watershot App has access to Photos. Now check microphone, and Camera to make sure the Watershot App has access to them as well. If that doesn't work, then go back to settings and scroll down to the Watershot app and click on it. Check to make sure the Watershot App has access to Photos, Microphone, and Camera.
 
Question: I have downloaded the Watershot App, but the button that is used to switch from picture to video does not line up with the Housing. How do I fix this?

Answer: Open the Watershot App, and click on the Watershot Logo in the corner. The Open Mode menu should open now. Click on Housing Type, and chose either the Standard Housing (5 buttons) or the Pro 6 Housing (6 buttons) based on the Watershot Housing you are using.
 
Question: I have a screen protector on my phone, do I need to remove this?

Answer:  Yes. If you have a Screen Protector on your phone, it may or may not affect the capacitance of the buttons on your Housing. If you test it, and the buttons don’t seem to be working, you need to remove your Screen Protector.
 
Question: I have the Watershot Pro Housing with 6 buttons, can I use the Native Apple Camera App that comes on my iPhone?

Answer: With the 6 button Pro Housing you can use the Apple Camera App that comes on your phone, and you will be able to switch between all of the different picture modes that are available.