FAQs

Where are you located?
11211 Sorrento Valley Rd. Suite O, San Diego, CA 92121

Where is your phone number and contact e-mails?
Phone: 858-678-8552
Product information: info@watershot.com
Customer support: support@watershot.com

Can I buy Watershot products from a dealer?
Please visit our Dealer Locator page to find where Watershot is carried.

Watershot for iPhone FAQs

How do I properly install, use, and care for my Watershot for iPhone housing to prevent possible leaks?
Detailed use and care instructions are provided in the user manual.

I am having trouble with the Watershot for iPhone APP?
Please ensure that you have the latest operating system (iOS 6) and have downloaded the latest version of the Watershot APP from the Apple APP store.  Please check to make sure you have adequate memory space on your phone.  Lastly, ensure you have 'allowed access' for the Watershot APP within your privacy setting for location services and photos.  You can also follow the instructions in the manual, review the Watershot for iPhone instructional videos online, and read the FAQs about the APP.  If you are still having trouble, please e-mail us at: support@watershot.com

The Watershot APP is having issues in PLAYBACK mode (crashing, no pictures showing, etc)?
Seems like a small % of poeple have a glitch when using the APP in PLAYBACK mode.  The following appears to fix the issue:
On your iPhone, go into Settings/Privacy/Photos and ensure that the Watershot App is "ON".
If you are still having trouble, please e-mail us at: support@watershot.com

Do I need the desiccant/silica packs that are provided in the Watershot for iPhone retail packaging?
Yes, these desiccant packs are to be used to install within the Watershot for iPhone housing to prevent lens fogging.  See
the next FAQ about lens fogging for details.

How do I prevent lens fogging on the Watershot for iPhone housing?
Lens fogging is a fairly common issue with compact cameras and is caused because the warm humid air inside the housing
is cooled when you enter the water, thus causing the humidity in the air inside the housing to condensate on the lens. Here
are some tips to avoid a fogged up lens:
   - Install a desiccant pack in the housing as shown below
     (desiccant packs provided with Watershot for iPhone housing)
       
   - Try to install your iPhone into your housing in a cool, dry area
   - Don't let the iPhone and housing get hot - keep it cool, and out of the sun when not in use

How do I set-up the Watershot APP to allow me to post images to Facebook and Twitter?
It is best to test the Watershot APP and get it properly set-up prior to using your iPhone in the Watershot housing.    To properly set-up
your Facebook and Twitter connections within the Watershot APP, you will need to access the main menu within the APP.  Open the
Watershot APP and then press the "Watershot" logo in the lower right corner of the screen to open the main menu.  Then press "Services"
to access the set-up areas for Facebook, Twitter, and YouTube.  Select the social media service you want to set-up and you will be given
instructions on how to set-up the link for each of your social media services. 

While my iPhone is still in the housing, can I review the photos and videos I have taken using the Watershot housing and APP ?
The Watershot APP includes a "PLAYBACK" mode for reviewing the photos/videos you have taken.  If you are in "CAMERA" mode within
the Watershot APP, you can press the button on the lower right corner of the screen to change the Watershot APP into "PLAYBACK"
mode.  Once in "PLAYBACK" mode, you can use the buttons to scroll thru your images and videos, and you can post them to Facebook
or Twitter directly. Currently you can view all your photos, but you cannot watch the video while the iPhone is still in the housing - we
are working on adding this feature and will keep you informed when it is available on a future revision of the APP.

How can I locate a dealer in my area? 
We have dealers located throughout the United States.  Please use our dealer locator tool to find a dealer near you.
If you reside outside the United States, please check our dealer locator tool to find out if we have a distributor in your country.  Our international distributors will then help you find a dealer in your local area. 

Where can I find information regarding the warranty for my Watershot for iPhone housing?
Warranty information can be found in the user manual provided with your housing.  You can also download a copy of your product's user manual here.

What should I do if I have a quality issue with my Watershot for iPhone housing?
We want our customers to be completely satisfied with our products.  If you encounter an issue with your Watershot housing, please send us an email at info@watershot.com with a brief description of your issue and we will be happy to provide you with a return authorization number to return your product.

LED Lighting FAQs

How do I properly use and care for my Watershot LED Lights?
Detailed use and care instructions are provided in the user manual.